Politique de remboursement

Last Updated: August 15, 2026

DIRECTIS IMMO provides online real estate consulting and advisory services. As our services are delivered digitally and remotely, the following policy applies to cancellations and refunds of consulting services purchased through our website.

1. Cancellation Before the Consultation

Clients may request cancellation of a consultation before the consultation has taken place.

If the cancellation request is received before the service has been provided, DIRECTIS IMMO will generally issue a full refund of the amount paid.

To request a cancellation, please contact us at:

Email: info@directisimmo.com
Phone: +44 7907 237421

Please include your name, order details and the service purchased.

2. Cancellation After the Consultation Has Started

Once an online consultation has started, the service may be considered partially or fully delivered.

If the consultation has already been substantially performed, DIRECTIS IMMO may provide a partial refund or no refund, depending on the circumstances and the amount of the service already provided.

Any refund decision will remain subject to applicable consumer protection laws.

3. Cancellation by DIRECTIS IMMO

If DIRECTIS IMMO is unable to provide a consultation that has already been paid for, the client will be offered either:

A reasonable alternative appointment; or
A full refund of the amount paid for the affected service.

4. Refund Processing

Approved refunds will normally be processed through the original payment method used for the purchase.

The time required for the refund to appear in the client's account may depend on the client's bank, card issuer or payment provider.

DIRECTIS IMMO is not responsible for delays caused by third-party payment providers or financial institutions.

5. Non-Refundable Situations

A refund may not be available where:

The consultation has already been fully delivered.
The client has received the agreed consulting materials or report and the service has been completed.
The client fails to provide information reasonably required to deliver the service.
The client does not attend a scheduled consultation without contacting us in advance, subject to applicable consumer rights.

These conditions do not limit any mandatory statutory rights that may apply.

6. Rescheduling

Where reasonably possible, clients may request to reschedule an online consultation by contacting DIRECTIS IMMO before the scheduled appointment.

Rescheduling requests are subject to availability.

7. Consumer Rights

Nothing in this policy is intended to restrict or exclude any mandatory rights that consumers may have under applicable French or European consumer protection legislation.

Where a statutory right to cancellation or refund applies, that right will take precedence over this policy.